Shipping policy

Last updated: May, 3rd 2022

Our production capacities have increased.

Due to the higher-order volume, our support team might take up to 2 business days to reply to your messages.

For clarification, The Big Dill™ will not grant a refund, credit your account, or replace a printed product solely because

• the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

Production facilities live status: 

SPOD Core Production, Greensburg, PA - OPEN

SPOD Core Production, Henderson, NV - OPEN

Printful has productions centers across the Globe 

Products that could be sent to a Backup Facility: 

SPOD Backup Facilities, several locations in the US - CLOSED

SPOD Backup Facilities, several locations in the EU - OPEN

We also started sending individual orders to backup facilities to relieve our core facilities. Those orders are handled as usual and you should not notice any difference.  

We are taking every precaution to ensure the health and safety of our production employees and their communities and are happy to see products run through our facilities and land safely at your customers’ doorsteps.

By keeping our production employees at a distance of 6 feet, cleaning surfaces at the beginning and end of shifts, and promoting handwashing, we are able to both keep our employees safe and produce orders for your customers. Here is the full list of safety guidelines from the CDC that we will follow.

We are reassessing the situation daily and will keep you up-to-date if and when there are new developments.  We will communicate any changes through Email- please ensure that you'll receive them, maybe check your SPAM folder if you haven't received our latest updates. 

Take care of yourself and your community,

Your Pickle Team