Refund policy

REFUND POLICY

This Refund Policy covers merchandise purchases from bigdill.com. For ticket-related refunds, transfers, and cancellations, please see our Terms of Service.

Custom Print-on-Demand Products

Most Big Dill merchandise is custom printed to order. Once you place an order, the item is produced specifically for you and generally cannot be restocked or resold.

When We Will Refund or Replace

We will replace or refund merchandise for:

• Misprinted items, including printing errors
• Torn, damaged, or defective items caused by manufacturing or fulfillment issues (excluding damage during delivery)
• Items that do not match the order, such as wrong size shipped versus ordered, wrong color, wrong product, or wrong design
• Items materially different from the product purchased, except for ordinary differences in color, placement, scale, texture, or appearance caused by screen display, product variation, print process, or manufacturing tolerances

When We Will Not Refund or Replace

We will not replace or refund merchandise for:

• Customer ordered the wrong size
• Customer ordered the wrong item or color
• Customer entered the wrong shipping address
• Customer changed their mind
• Customer does not like the fit, fabric, color, feel, or appearance after receiving the item, where the item matches the order and product description
• Any case where the order matched what was produced and shipped, except where applicable law requires otherwise

How to Request a Refund or Replacement

To request a refund or replacement, email info@bigdill.com within 30 days of delivery with a photograph and a brief explanation of the issue. We may request additional information to evaluate the issue.

How Refunds and Replacements Work

If your request is approved, Big Dill may provide a replacement, refund, store credit, or other remedy permitted by law. Big Dill has sole discretion to determine the appropriate remedy.

Refunds will generally be processed to the original payment method. Processing times vary by payment provider.

Return Shipping

Because most merchandise is custom printed and not restockable, you generally do not need to ship items back when a refund or replacement is approved. The original item is yours to keep or give away unless we specifically request its return.

Shipping, Delivery, and Address Issues

You are responsible for providing a complete and accurate shipping address at checkout. Big Dill is not responsible for orders delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete shipping address.

Carrier delays, tracking delays, weather delays, holiday delays, and other shipping disruptions may occur and are not always within Big Dill's control.

If tracking shows that an item was delivered but you did not receive it, please contact us and the carrier promptly. Big Dill may, in its discretion, assist with carrier claims or courtesy accommodations, but we are not responsible for theft, loss, or damage after confirmed delivery except where required by law.

Late or Missing Refunds

If your refund has been approved but has not posted to your account, please:

1. Check your bank account or original payment method again
2. Contact your credit card company; processing may take time
3. Contact your bank; refunds may take time to officially post
4. If you have completed these steps and still have not received your refund, contact us at info@bigdill.com

Discretionary Accommodations

Big Dill may make case-by-case courtesy accommodations based on availability, timing, and circumstances. These accommodations are at our sole discretion, are not a right, and do not establish precedent.

Tickets

All ticket sales are final and non-refundable, except as expressly stated in our Terms of Service or required by applicable law. We do not issue refunds for change of plans, scheduling conflicts, failure to attend, weather concerns where the event still occurs, lineup changes, vendor changes, activity changes, buyer's remorse, or tickets purchased for the wrong city, date, tier, or quantity after checkout confirmation.

Before the event date, you may request a one-time transfer to another Big Dill event or future date. Transfers are not guaranteed and depend on availability and operational feasibility. If the destination ticket costs more than what you originally paid, the difference is your responsibility; Big Dill does not refund the price difference if your transfer is to a less expensive ticket.

If an event is postponed or rescheduled, your ticket will automatically be valid for the new date. If an event is canceled and not rescheduled, we will issue a refund for the amount paid to Big Dill for the affected ticket, including any taxes we collected, unless a different remedy is required or permitted by applicable law.

For complete terms governing ticket refunds, transfers, postponements, cancellations, and named celebrity package terms, please see our Terms of Service, Section 4, which controls in the event of any conflict with this summary.

Get In Touch

Questions about this Refund Policy? Reach out anytime:

• Email: info@bigdill.com
• Phone: 866-624-4345
• Mail: Viral Festivals, LLC, 1200 Helen Drive, Unit 103, Newark, DE 19702