Due to the custom nature of each product The Big Dill cannot grant a refund, credit your account, or replace a printed product unless:
- the product was misprinted
- the product was damaged (excluding damages during delivery)
- the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
The Big Dill has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to us via email at email@example.com within 30 days of delivery.
For clarification, The Big Dill cannot grant a refund, credit your account, or replace a printed product solely because
- it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
*In the event you are eligible for a return, simply expect a refund to your account. You are NOT required to send back the incorrect item, it is yours to keep or give away! Once you see the refund reflected in your account, simply re-order the item from our store or select a different item altogether.
Refunds (if applicable)
Once your email for return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
There is nothing to ship back. If your purchase is deemed for a return then the unfulfilled product is yours to keep!